- Be opportunity oriented, not opportunistic
- Exercise integrity, don’t preach it
- Pursue excellence every day – not as an act but a habit
- Make innovation an innate imperative
- Achieve objectives by building sustainable advantage
- Operationalize values into the business agenda
- Don’t abdicate passion to the easy cynicism of our times
- Resist the fear in division; compete by bringing people together
- Embrace diversity beyond the obvious: contrarian people and uncommon sense are competitive assets
Achieve breakthroughs from an orientation of open-minded pragmatism, rather than the box of categorical or conditional assumptions
Identify and navigate the most efficient path to an opportunity
Practice a high touch, rapid-response service model: unlayered, accessible and accountable
Approach the challenging circumstances of organizational transformation with skill and sensitivity
Translate the intelligence and proven best practices of other industries to the assignment at hand
Build consensus among divergent groups and mitigate opposition forces that can impact your agenda
Build the confidence and earn the trust you require for success
Practice the kind of due diligence (research, analysis, impact assessment) that caters to what C-suite leaders need for better decision-making
"We don’t think ourselves into new ways of acting; we act ourselves into a new way of thinking."
- Frederick F. Reichheld, Bain & Co. and author of The Loyalty Effect (Harvard Business School Press, 1995.)